Refund policy

At Sipsational, we take pride in delivering premium alcohol-free mocktails with care and quality. If you’re not completely satisfied with your order, please review our return and refund terms below:

1. Returns

Due to the nature of our products, we do not accept returns on opened or consumed items. However, if your order arrives damaged, incorrect or faulty, please contact us within 7 days of delivery with your order number and photos of the issue.

2. Refunds & Replacements

If your claim is approved, we’ll offer either a full refund or a replacement shipment at no extra cost. Refunds will be processed to your original payment method and may take 5–10 business days to appear, depending on your bank.

3. Non-Refundable Items

We do not offer refunds for:

• Change of mind

• Incorrect storage or handling after delivery

• Orders reported after the 7-day window

4. How to Contact Us

For any concerns, email us at shajait.ali@sipsational.co.uk with the subject line Return Request – Order #[your order number]. Please include a brief description and clear images of the issue.

We’re here to ensure every Sipsational experience is a great one. Thank you for your understanding and support.