Passionfruit Martini

At Sipsational, we take pride in delivering premium alcohol-free mocktails with care and quality. If you’re not completely satisfied with your order, please review our return and refund terms below:

1. Returns

Due to the nature of our products, we do not accept returns on opened or consumed items. However, if your order arrives damaged, incorrect or faulty, please contact us within 7 days of delivery with your order number and photos of the issue.

2. Refunds & Replacements

If your claim is approved, we’ll offer either a full refund or a replacement shipment at no extra cost. Refunds will be processed to your original payment method and may take 5–10 business days to appear, depending on your bank.

3. Non-Refundable Items

We do not offer refunds for:

• Change of mind
• Incorrect storage or handling after delivery
• Orders reported after the 7-day window

4. How to Contact Us

For any concerns, email us at shajait.ali@sipsational.co.uk with the subject line Return Request – Order #[your order number]. Please include a brief description and clear images of the issue.

We’re here to ensure every Sipsational experience is a great one. Thank you for your understanding and support.

Where do you ship?

We currently ship within the UK only. Stay tuned as we expand to more regions in the future.

How much is shipping?

We offer free UK shipping on all orders over £50. For orders below £50, standard shipping rates apply and will be calculated at checkout.

How long does delivery take?

Orders are processed within 1–2 business days, and delivery typically takes 2–5 business days via tracked courier services.

Can I track my order?

Yes. Once your order is dispatched, you’ll receive a confirmation email with your tracking number.

What if my order arrives damaged or incorrect?

Please contact us at shajait.ali@sipsational.co.uk within 7 days of delivery, including your order number and a photo of the issue. We’ll arrange a replacement or refund where applicable.